Plan comparison
Free coffee machine plan or buy your own?
A side-by-side look at what each option includes for small workplaces and large corporate offices, including servicing, supplies and insurance.
Support beyond the first cup
Coffee machine service, supplies and peace of mind
Service that keeps coffee flowing
Spares, consumables, coffee beans, cleaning products and coffee technicians are available to support your workplace. Get free advice on machine selection, cup volume and everyday care.
In Melbourne, our team prioritises fault assessment and helps arrange local technician assistance. In suitable cases a replacement benchtop machine may be available to reduce downtime. Stock, eligibility, timing and any charges depend on your service agreement; purchased machines do not automatically receive free repairs or replacements.
Under the free machine plan:
- Free delivery
- Free installation
- Free advice
- Free ongoing coffee machine / vending service
Free-on-loan includes an agreed bean and consumable commitment; hosted placements are subject to site approval. Supplies are not all free.
Our machines, our insurance
All machines provided under Free, Free-on-Loan, Leasing and group-owned Vending arrangements, including free hosted placements, remain our group’s property. Our machines are fully insured for damage and theft at zero insurance cost to the host workplace, subject to policy terms.
Public and Products Liability up to $20 Million
Cover applies to our machines and our group’s liability, not your workplace’s other assets. Policy terms, limits and exclusions apply. It does not replace your business or workers’ compensation insurance. Ask for insurance details before placement.
The up-to-$20M limit is for Public and Products Liability. Damage and theft insurance separately covers our group-owned machines; it is not a $20M equipment guarantee. Both covers are subject to their stated policy terms, limits and exclusions.
Telephone help for machine owners
Buying your own coffee machine? Telephone support is available to help your business with operation, cleaning and troubleshooting. We can also advise on spares, consumables and technician service options.
Before buying, check with your accountant about depreciation schedules, asset treatment and any deductions appropriate to your business.
Request advice or a support callFree machine plan or buy your own?
Free-on-loan is subject to an agreed bean commitment; free hosted vending is subject to site approval. Buying gives you ownership.
Availability does not mean every spare or consumable is free. Your quote and agreement confirm inclusions, service scope and any charges.